Admin Dashboard

How to Join a Community on the Admin Dashboard as a Community Manager

How to Join a Community on the Admin Dashboard as a Community Manager Before you start, please bookmark these links: - Lobby (front-end where members join classes): live.televeda.com - Host Page: live.televeda.com/host - Admin Dashboard (backend): live.televeda.com/admin Accept the invitation To become a Community Manager on the Admin Dashboard, someone will need to add you. Once you have been added, you will receive an email containing a link. Follow the link to complete the verification process and sign in to the admin dashboard. Please contact our support team if you're still unsure about anything. Phone Number: +1 (833) 299-1449 (toll-free) Email: [email protected] Live Chat: click this URL and open the chat box

Adding Members to Your Community Using Bulk Import

How to use our bulk import feature for importing members from ACTIVEnet or any CSV file. If you're using a raw ACTIVEnet export, you don't have to make any changes to the file. You can simply bulk upload the entire export as is. If you're creating your own CSV file to bulk upload, please make sure that your column headings are exactly the same as in the example. Watch Video Still have questions? Please contact our support team if you're still unsure about anything. Phone Number: +1 (833) 299-1449 (toll-free) Email: [email protected] Live Chat (click this URL and open the chat box) Updated on: 20/09/2024

How to Access Survey Submissions for Your Community

Survey Submissions This feature is available by request to select members. To ensure data security, we require you to sign confidentiality and security agreements, as the surveys may collect sensitive personal information. Additionally, you will only have access to submissions from members within your own community. 1. In the Admin Dashboard (live.televeda.com/admin), open Outreach › Surveys. 2. Click on View Submission. Navigate to Survey Submissions 3. If you click on View Submissions, you will see all the entries for a survey. Submissions Related Articles Survey Access on Televeda Survey Version Control Translate Surveys to Spanish How to Create a Survey in Televeda for Onboarding, Email Campaigns & Event Feedback Still have questions? Please contact our support team if you're still unsure about anything. Phone Number: +1(833) 299-1449 (toll-free) Email: [email protected] Live Chat (click this URL and open the chat box) Updated on: 19/06/2025

Translate Surveys to Spanish

How to Translate Surveys to Spanish 1. On the admin dashboard, go to Outreach -> Surveys. Please note that this will only be visible if you've been given survey access. 2. Click on Edit next to the survey you'd like to edit. Edit Survey3. Click on Translations. 4. Click on the plus icon to add another language. Go to the Translation tab and add Spanish 5. Select Español. Add Español 6. Click on the translate icon as shown below. Click on the Translate Button 7. Review the translation, make edits if needed and click on Apply once done. Click on Apply 8. Navigate to the Designer tab. 9. Save Save The survey is now available in both English and Spanish. The language displayed is based on the user's selection in the lobby. If a user switches to Spanish, the survey will automatically appear in Spanish. 10. To view the survey, copy and paste the link in a new tab. Copy Link to View Survey Related Articles Survey Access on Televeda How to Access Survey Submissions for Your Community Survey Version Control How to Create a Survey in Televeda for Onboarding, Email Campaigns & Event Feedback Still have questions? Please contact our support team if you're still unsure about anything. Phone Number: +1(833) 299-1449 (toll-free) Email: [email protected] Live Chat (click this URL and open the chat box) Updated on: 19/06/2025

Survey Version Control

Survey Version Control After creating a survey, you might decide to change a question, heading, or even add a new question later. Making these changes will create a new version of the survey. For example: - Version 1: You create a survey with 5 questions and publish it. People start responding, and their submissions are saved as Version 1. - Version 2: Later, you edit or add a question and publish the survey again. From this point, new responses are collected under Version 2. When viewing submissions, you’ll see responses organized according to the version they answered. Survey Submissions per Version Related Articles Survey Access on Televeda How to Access Survey Submissions for Your Community Translate Surveys to Spanish How to Create a Survey in Televeda for Onboarding, Email Campaigns & Event Feedback Still have questions? Please contact our support team if you're still unsure about anything. Phone Number: +1(833) 299-1449 (toll-free) Email: [email protected] Live Chat (click this URL and open the chat box) Updated on: 19/06/2025

How to Create a Survey in Televeda for Onboarding, Email Campaigns & Event Feedback

Create Custom Surveys for Onboarding, Email Campaigns & Event Feedback In Televeda Admin, the Survey tool enables you to create custom surveys and share them via email, SMS, social media, or any other shareable link. 1. In the Admin Dashboard (live.televeda.com/admin), open Outreach › Surveys. 2. Select Create. If Surveys isn’t visible, your account lacks survey access. Please get in touch with Televeda Support to enable it. Navigate to Surveys 3. Choose where to render the survey: Email for campaigns, Onboarding for new-user surveys, or Feedback for post-event reviews. Choose Where to Render the Survey 4. Select at least one community—if you manage several, pick every community that should have access. The survey link will be visible only to members of the communities you select. Choose Communities 5. To create a feedback survey, set the survey type to Feedback. 6. Select each event that should display this survey; attendees will receive it instead of Televeda’s default post-event survey. Please note that custom feedback surveys are currently not supported for VTC events. Feedback Survey 7. Enter a survey title. 8. Use the left-panel toolbox to add dropdowns, text fields, radio buttons, image pickers, and other question types. 9. For each question, fill in both Name and Title. The Title appears in reports—e.g., instead of “Question 1: Facebook,” you’ll see “Where did you hear about us?: Facebook.” Create Survey in Editor 10. In this example, Question 1 uses a Radio Button Group. Ensure each choice has both Value and Label—this is essential for clear feedback reports. Question 1 in Survey Editor 11. Open the Preview tab to see the survey as participants will view it. Preview Survey 12. Click Publish after creating or editing the survey. The button will switch to Unpublish, and the Active For column will list the communities where it’s live. 13. Copy the survey link to share; only members of the selected communities can open it. (Available for all survey types.) 14. For Onboarding and Email surveys, you can also send the survey directly via Send Email. Publish Survey and Share 15. Copy the link, open it in a new tab to confirm the survey is active, then share it. Preview Survey in Web Browser 16. When emailing the survey, choose your audience: all members, selected members, or only community instructors. In this example, I’m sending it to every member but limiting delivery to specific contacts. Send Survey as Email 17. Confirm to send the email. Confirm to Send the Email This is an example of what the email will look like: Email Example Testing an Onboarding Survey - Sign up with your community’s referral code; the survey appears right after signup. - Existing members will see it the next time they enter the lobby, so creating a new account is optional. - Users can skip the survey, but it will resurface every two weeks until completed. Here’s how it will display during signup or on the next lobby visit: Onboarding Survey Testing a Feedback Survey - Create a test event and link it to your survey (see Step 6). - Join the event, then leave. - After exiting, you’ll be redirected to the lobby, where the custom feedback survey is displayed instead of Televeda’s default feedback survey. Here’s how it will appear after you leave the event: Feedback Survey Related Articles Survey Access on Televeda How to Access Survey Submissions for Your Community Survey Version Control Translate Surveys to Spanish Still have questions? Please contact our support team if you're still unsure about anything. Phone Number: +1(833) 299-1449 (toll-free) Email: [email protected] Live Chat (click this URL and open the chat box) Updated on: 21/07/2026

Survey Access on Televeda

How to Access Surveys on Televeda and Complete the 2-Factor Authentication Televeda offers a HIPAA-compliant built-in survey feature. You can create surveys in various formats, including emails, onboarding pop-ups for first-time visitors to your community, or shareable links for easy distribution. This feature is available by request to select members. To ensure data security, we require you to sign confidentiality and security agreements, as the surveys may collect sensitive personal information. Additionally, you will only have access to submissions from members within your own community. Once you have access, follow these steps to complete your 2-factor authentication and access surveys. 1. Go to live.televeda.com/admin. 2. Go to Outreach -> Surveys. Please note that this will only be visible if you've been given survey access. live.televeda.com/admin 3. If you click on it the first time, you will have to set up 2FA (2 factor authentication). Click on send code, and make sure to open your email on the same device. Send Code The page will update once the code has been sent. Resend the Link if needed. Email Link Has Been Sent 4. Click on the Verification Link. Email with Verification Link QR Code 5. On your cellphone/mobile device download Google Authenticator from Playstore or App Store and open it. Mobile Authenticator 6. In the Google Authenticator on your mobile phone, click on the + icon and scan the QR code shown on your laptop (step 4) Click on Plus (+) 7. After scanning the code you will get a code on your Google Authenticator. 2FA Code 8. Enter the code on the televeda two- factor authentication page. Code on Google Authenticator 9. After you click on verify, the surveys tab, with the surveys managed by your community will be visible under the surveys tab. Navigate to Surveys Related Articles How to Access Survey Submissions for Your Community Survey Version Control Translate Surveys to Spanish How to Create a Survey in Televeda for Onboarding, Email Campaigns & Event Feedback Still have questions? Please contact our support team if you're still unsure about anything. Phone Number: +1(833) 299-1449 (toll-free) Email: [email protected] Live Chat (click this URL and open the chat box) Updated on: 19/06/2025

Setting up a Community: Inviting Community Managers and Instructors

Add a community invite code, and invite other community managers and/or instructors to your community Invite codes Generate an invite code for your community and share it with prospective members. When someone signs up using your invite code, they will automatically be added to your community. If they register without an invite code, they'll be placed in the 'Trial Users' community by default. Should you need assistance moving members to the correct community, the Televeda support team is available to help. Additionally, you can enable a setting that allows trial members to transfer to your community via a pop-up on the lobby page. Inviting community managers and instructors to your community Imagine you're the community manager for three communities. You can invite a community manager to only one of the communities, and they won't be able to view or edit the details of the other two communities. The same principle applies to instructors. Remember that instructors do not use the admin dashboard; they are only able to host classes for communities to which they belong. To invite someone as a community manager, you first need to make sure that they are also a member of that community. Watch Video Please contact our support team if you're still unsure about anything. Phone Number: +1 (833) 299-1449 (toll-free) Email: [email protected] Live Chat: click this URL and open the chat box Updated on: 28/01/2026

Setting up a Community: Create a New Community and Add a Logo

Create a new community and add your logo Before you start, let's discuss the various access levels: Member: This individual will participate in classes from the front end (lobby). Instructor: This individual will have the privilege to host a class, limited to the communities they are part of. Community Manager: This individual can access the backend (admin dashboard), create classes, establish sub-communities, and invite instructors to specific communities as required. Create a community Once you're logged in, you'll find the option to create, edit, and delete the communities you manage under the "Community" -> "Info" section. Imagine you're the community manager for three communities. You can invite a community manager to only one of the communities, and they won't be able to view or edit the details of the other two communities. The same principle applies to instructors. Remember that instructors do not use the admin dashboard; they are only able to host classes for communities to which they belong. Add your logo to your community The logo will be visible to your members in the lobby. Watch Video Please contact our support team if you're still unsure about anything. Phone Number: +1 (833) 299-1449 (toll-free) Email: [email protected] Live Chat: click this URL and open the chat box Updated on: 25/09/2025

Access Levels

Access Levels: Members, Instructors, and Community Managers Member: This individual will participate in classes from the front end (lobby). Instructor: This individual will have the privilege to host a class using the host portal, limited to the communities they are part of. Community Manager: This individual can access the backend (admin dashboard), create classes, establish sub-communities, and invite instructors to specific communities as required. Imagine you're the community manager for three communities. You can choose to invite a community manager to only one of the communities, and they won't be able to view or edit the details of the other two communities. The same principle applies to instructors. Remember that instructors do not use the admin dashboard; they are only able to host classes for communities to which they belong. Still have questions? Please contact our support team if you're still unsure about anything. Phone Number: +1 (833) 299-1449 (toll-free) Email: [email protected] Live Chat (click this URL and open the chat box) Updated on: 25/09/2025

Adding Members to Your Community Using Bulk Import

How to use our bulk import feature for importing members from ACTIVEnet or any CSV file. If you're using a raw ACTIVEnet export, you don't have to make any changes to the file. You can simply bulk upload the entire export as is. If you're creating your own CSV file to bulk upload, please make sure that your column headings are exactly the same as in the example. Still have questions? Please contact our support team if you're still unsure about anything. Phone Number: +1 (833) 299-1449 (toll-free) Email: [email protected] Live Chat (click this URL and open the chat box) Updated on: 20/09/2024

Accessing Community Members

Accessing Community Members on the Admin Dashboard To view all the members in your community, go to All users and then click on Members. If you select a member and then click on the history button next to their name, you can view the list of classes they have attended. Still have questions? Please contact our support team if you're still unsure about anything. Phone Number: +1 (833) 299-1449 (toll-free) Email: [email protected] Live Chat (click this URL and open the chat box) Updated on: 23/10/2024

How to Join a Community on the Admin Dashboard as a Community Manager

How to join the televëda admin dashboard (back-end) as a community manager Before you start, please bookmark these links: - Lobby (front-end where members join classes): live.televeda.com - Host Page: live.televeda.com/host - Admin Dashboard (backend): live.televeda.com/admin Accept the invitation To become a Community Manager on the Admin Dashboard, someone will need to add you. Once you have been added, you will receive an email containing a link. Follow the link to complete the verification process and sign in to the admin dashboard. Please contact our support team if you're still unsure about anything. Phone Number: +1 (833) 299-1449 (toll-free) Email: [email protected] Live Chat: click this URL and open the chat box Updated on: 19/09/2024

Creating Notifications

How to Create Notifications on the Admin Dashboard Notifications are created in the Admin Dashboard and appear for members on live.televeda.com under the bell icon (top right). Notifications Bell Icon In the video below, you’ll see how they show up in the lobby as quick info messages. They can be used for simple reminders, like an internal community event, a prompt to join a class, or a nudge to complete something such as a survey. How Notifications Appear in the Lobby In the section below, I’m showing how to create a notification in the Admin Dashboard. You can only create notifications for communities you manage (i.e., where you have Community Manager privileges). If you manage multiple communities, you can send a notification to all of them or just one. You can also choose to send it to everyone in the community or only selected members. It’s also important to note: unlike emails, notifications don’t support trigger conditions—they’re send-only, and everyone you select receives it immediately. 1. On the left navigation bar, go to Outreach → Notifications. 2. Click on Create. How to Create a Notification 1. Add a template name, title, subtitle, and description. 2. Choose whether to send to All Communities using the toggle (Yes/No). If you only manage one community, you can skip this. 3. Click Save, then choose all members or specific members. 4. Confirm to send. Once confirmed, the notification is sent immediately. How to Create Notifications on the Admin Dashboard Still have questions? Please contact our support team if you're still unsure about anything. Phone Number: +1 (833) 299-1449 (toll-free) Email: [email protected] Live Chat (click this URL and open the chat box)

How to Access Participant Registration Data for My Community

See The Total Number of Members and Registration Analytics for Your Community Detailed View: See the Total Number of Members and Their Sign-up Date 1. In the Created column you can see when a member signed up. 2. At the bottom of the page, the total number of members is displayed. In this example, there are 17 members. All Members 3. Apply filters to view members who signed up within a specific time interval. For example, setting the interval to February 11-12 displays the four members who registered during that period. Filter by Created on Date High-Level View of Registration Analytics 1. On your Menu, go to General Analytics. 2. Select your community if you are managing multiple communities. 3. Adjust your date filters. Registration Analytics 4. Modify your filters to expand the time range and adjust the grouping interval for more comprehensive insights. 5. If you hover over the chart you can see the number of accounts that were added by the regular sign up method, and the number of accounts that were added using bulk import. Adjust Filters Please contact our support team if you're still unsure about anything. Phone Number: +1 (833) 299-1449 (toll-free) Email: [email protected] Live Chat: click this URL and open the chat box Updated on: 12/02/2025

2FA for Managers and Instructors

2FA for Managers and Instructors Setting up 2FA (2 Factor authentication) What is this? Logging in now requires two separate codes to keep your account secure — one sent to your email, and one from an authenticator app on your phone (such as Google Authenticator, Microsoft Authenticator, or Duo). Who is this for? This applies to anyone who accesses the Televeda Admin Dashboard — including all Instructors and Community Managers. If you are a participant or end user joining a class, this does not apply to you. Before You Start You will need: - Your computer or tablet - Your smartphone (to download an app) - Access to your email 1. Go to live.televeda.com and sign in. 2. Verify your account by entering the code you received by email. Enter Verification Code 3. Click on Send Code to start the authentication process. 4. Once you click on the link in the email you will be redirected to this page: 5. On your phone, download an authenticator app. We recommend Google Authenticator, Microsoft Authenticator, or Duo. Google Authenticator 6. On your Authenticator App, scan the QR code. Scan QR Code 7. Enter the code from your Authenticator App. Enter 2FA Code Google Authenticator Code Example The next time you log in, simply enter your email verification code and your Authenticator code. You won't need to scan the QR code again. Still have questions? Phone Number: +1(833) 299-1449 (toll-free) Email: [email protected]