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Troubleshooting List
List of common issues encountered by a user and how to fix
Participating Users
Information for members who participate in the classes.
Facilitator User Guide
Information for hosting a class on the platform
Admin Dashboard
Information for Community Managers on Using the Admin Dashboard to Create and Manage Events, Members, and More
Community Managers
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How to Join a Class
How to Join a Live Televeda Class 1. Visit our virtual lobby at live.televeda.com. 2. Once a class starts it will be listed under "Live Now." 3. Click on the purple "Join Class" button. 4. You will now be directed to the class. 5. Initially your browser will ask for Permission to allow Camera and Microphone access. Please select Allow. 6. Another option as well is to click the Video Icon at the top right area of your Browser. Please select "Always allow https://live.televeda.com to access your camera and microphone." 7. Once you pass the connectivity test you should be good to join the class. 8. This is what you'll see when you join the class: On the bottom panel - Click on the yellow HELP button on the left bottom corner for live chat support - Click on the camera icon to turn your camera on and off - Click on the microphone to mute and unmute yourself. Please be mindful of other participants and mute yourself if you're in a noisy area. - Click on Settings to select another camera or microphone. - Click on Hide Chat to hide the chat - Click on Full Screen to change the display In the top-right corner click on chat to type messages to the other participants. How to Join an On-demand Class On-demand classes are recordings that you can watch at your own pace and convenience. 1. Visit our virtual lobby at live.televeda.com. 2. On-demand classes will be listed under Live Now with an ON-DEMAND tag. 3. Click on the purple Join Event button Have trouble logging in? Please read: How to Login to Join a Class Please contact our support team if you're still unsure about anything. Phone Number: +1 (833) 299-1449 (toll-free) Email: [email protected] Live Chat (click this URL https://help.televeda.com/en/ and open the chat box) Updated on: 04/03/2024
Admin DashboardAccess Levels
Access Levels: Members, Instructors, and Community Managers Member: This individual will participate in classes from the front end (lobby). Instructor: This individual will have the privilege to host a class using the host portal, limited to the communities they are part of. Community Manager: This individual can access the backend (admin dashboard), create classes, establish sub-communities, and invite instructors to specific communities as required. Imagine you're the community manager for three communities. You can choose to invite a community manager to only one of the communities, and they won't be able to view or edit the details of the other two communities. The same principle applies to instructors. Remember that instructors do not use the admin dashboard; they are only able to host classes for communities to which they belong. Still have questions? Please contact our support team if you're still unsure about anything. Phone Number: +1 (833) 299-1449 (toll-free) Email: [email protected] Live Chat (click this URL and open the chat box) Updated on: 25/09/2025
Participating UsersBefore Joining Class Set up (Wait Room/Pre-Class) Guide
Pre-Class Technical Check Guide This guide will help you on how to properly Allow/Choose the camera and microphone available for you to use before entering the class. When you click "Join Class" from the Lobby area, we have you enter a pre-class waiting area where we run an automated test for your internet speed & hardware. We want to make sure you have a great experience and can easily access your camera & microphone to actively participate with other members. Note: You do not have to keep your camera on if you are uncomfortable and can toggle your camera off in this area (or even inside of the class). You can still participate with the group via audio or via chat inside of the class. Browser Permissions To create an accessible solution that does not require any software downloads we have created a web based application. To access your camera and microphone, you have to expressly consent to your browser's permission policies. For Google Chrome Users: A pop-out window will appear saying live.televeda.com wants to Use your microphone / Use your camera. Click Allow to continue **or ** Click Block to prevent access to your microphone and camera. Click X to close the pop-out window. Test your camera & microphone A video feed display from your camera will help you fix the right angle for you. Camera drop-down functionality If you have multiple cameras/webcam attached to your device, click the camera drop-down and choose the camera that you want to use. If you only have a single camera/webcam available then it will be the default camera that will be enabled. Microphone drop-down functionality If you have multiple microphones attached to your device, Click the microphone drop-down and choose the microphone that you want to use. If you only have a single microphone available then it will be the default microphone that will be enabled. Turning Off/On your camera before entering the class Click the slider next to the camera if you want to turn it OFF or turn it ON. Mute/Unmute your microphone before entering the class Click the slider next to the microphone if you want to MUTE or UNMUTE. Connectivity Test Status We highly recommend to wait for the Connectivity test to finish before Joining the class to ensure that you have a stable internet connection. You can still join a class with low internet speeds but you may experience some video or audio lag. Our team is also available to help assist you if you have any questions. Join Class Button With your devices selected and connectivity tested, clicking on the Join Class button will take you inside your event. Have fun! Updated on: 05/06/2024
Participating UsersHow to Turn on Live Captions
How to Enable Live Captions in Televeda 💻 On a Laptop or Desktop Computer Google Chrome (Recommended) Chrome has a built-in feature called Live Caption that works on any video or audio playing in the browser — including your Televeda class. 1. Click the three dots (⋮) in the top-right corner of Chrome. 2. Select Settings. 3. Click Accessibility in the left-hand menu (you may need to scroll down). 4. Find Live Caption and toggle it On. 5. Go back to your Televeda class tab and play the video — captions will appear automatically in a black bar at the bottom of your screen. Televeda class with live captions at the bottom of the screen Live captions appear as a bar at the bottom of your screen during class To turn captions off, follow the same steps and toggle Live Caption back to Off. Microsoft Edge Edge also has a built-in Live Captions feature. 1. Click the three dots (…) in the top-right corner of Edge. 2. Select Settings. 3. Click Accessibility in the left-hand menu. 4. Find Live Captions and toggle it On. 5. Return to your Televeda class — captions will appear at the bottom of the screen. If you do not see captions after enabling them in Edge, also check your Mac’s to make sure caption display settings are not hiding them. 📌 Prompt may look slightly different on Windows devices, as Edge can follow the device’s local settings, so the experience may vary a bit between Windows and Mac. Safari (Mac only) ❌ We recommend switching to Google Chrome or Microsoft Edge for the best experience. You can download Chrome for free at google.com/chrome Firefox ❌ We recommend using Google Chrome or Microsoft Edge instead. 📱 On a Phone or Tablet iPhone or iPad (iOS) Apple has a system-wide Live Captions feature available on iPhone 11 and newer, running iOS 16 or later. 1. Open the Settings app. 2. Tap Accessibility. iPhone Settings — Accessibility › Live Captions toggle On 3. Scroll down and find Live Captions. 4. Tap Live Captions and toggle it On. 5. Return to your Televeda class — captions will appear at the bottom of the screen. Live Captions on iPhone works best with a stable internet connection and may not be available on older devices. Android Phone or Tablet Android has a built-in Live Caption feature available on most phones running Android 10 or later. 1. Open the Settings app. 2. Tap Accessibility (sometimes found under Sound & vibration). 3. Tap Captions. 4. Toggle it On. ❓ Frequently Asked Questions The captions aren't appearing — what do I do? Make sure your browser's sound is not muted and that the class video is actually playing. Try refreshing the page and checking that Live Caption is still turned on in your settings. The captions look wrong or keep disappearing. Live captions are generated in real time by your device, so occasional errors are normal. If they cut out frequently, check your internet connection. I don't see the Accessibility option in my settings. Try using the search bar inside your browser or phone Settings and type "captions" or "live caption" to find it quickly. Can I make the caption text bigger? Yes! In Chrome on a computer, after turning on Live Captions, click the small gear icon on the caption bar to adjust text size and colours. On iPhone, go to Settings → Accessibility → Live Captions to find display options. Will captions work in languages other than English? Chrome supports multiple languages for Live Caption. After enabling the feature, go back to Settings → Accessibility and look for language options. iPhone and Android also support additional languages in their device accessibility settings. Still Need Help? If you're having trouble, please reach out to the Televeda support team and we'll be happy to walk you through it step by step. Phone Number: +1 (833) 299-1449 (toll-free) Email: [email protected] Live Chat (click this URL and open the chat box) Updated on: 14/04/2026
Admin DashboardSetting up a Community: Inviting Community Managers and Instructors
Add a community invite code, and invite other community managers and/or instructors to your community Invite codes Generate an invite code for your community and share it with prospective members. When someone signs up using your invite code, they will automatically be added to your community. If they register without an invite code, they'll be placed in the 'Trial Users' community by default. Should you need assistance moving members to the correct community, the Televeda support team is available to help. Additionally, you can enable a setting that allows trial members to transfer to your community via a pop-up on the lobby page. Inviting community managers and instructors to your community Imagine you're the community manager for three communities. You can invite a community manager to only one of the communities, and they won't be able to view or edit the details of the other two communities. The same principle applies to instructors. Remember that instructors do not use the admin dashboard; they are only able to host classes for communities to which they belong. To invite someone as a community manager, you first need to make sure that they are also a member of that community. Watch Video Please contact our support team if you're still unsure about anything. Phone Number: +1 (833) 299-1449 (toll-free) Email: [email protected] Live Chat: click this URL and open the chat box Updated on: 28/01/2026
Admin DashboardHow to Join a Community on the Admin Dashboard as a Community Manager
How to Join a Community on the Admin Dashboard as a Community Manager Before you start, please bookmark these links: - Lobby (front-end where members join classes): live.televeda.com - Host Page: live.televeda.com/host - Admin Dashboard (backend): live.televeda.com/admin Accept the invitation To become a Community Manager on the Admin Dashboard, someone will need to add you. Once you have been added, you will receive an email containing a link. Follow the link to complete the verification process and sign in to the admin dashboard. Please contact our support team if you're still unsure about anything. Phone Number: +1 (833) 299-1449 (toll-free) Email: [email protected] Live Chat: click this URL and open the chat box